About Jetair Shared Services

Founded and commenced operations in 2006 as the BPO/IT arm of the Jetair Group of Companies under the name of TCES with experience in delivering 24x7 operations for leading airlines and travel management companies. We have demonstrated experience in managing over 6Mn customer interactions per annum with 800+ FTEs spread across multiple locations in the past. We have deep domain expertise and rich experience in providing class leading customer services operations in Airline and Hospitality domain. Jetair had been awarded twice as ‘Best Customer Service Provider’ by Freddie Annual Awards. The Jetair brand is synonymous with superlative customer service and the Group has now taken this forward and expanded to third party businesses.

We have experience in handling complex operations spanning multiple locations. We firmly believe in providing impeccable services to all our clients. This reflects in our customer satisfaction index with many of our clients over the years. We have made significant investments in infrastructure and technology to provide best-in-class value adds towards our engagements. We were one of the first service provider to introduce IVR technology in customer service operations. We also have the expertise of setting up shared service BOT (Build Operate Transfer) model, which we successfully delivered for Etihad (250+ seats).

 Vision

Redefine customer service experience with exceptional service delivery, innovative technology and structured operating principles. Our vision aligns us to work closely with our clients to help them achieve competitive advantage with maximized ROI.

 Why Us

  • 30+ years of extensive experience in customer service domain
  • Approach to provide value added services over and above standard service delivery
  • Technology led transformation
  • Top down focus for each engagement