BFSI- Banking Financial Services and Insurance

BFSI industry is a vital cog in the Nation's Economy and at Jetair Shared Services BFSI has been at the core of our Business. We have been working with Small Banks, Microfinance, Mutual Fund and Insurance companies and offer them outcome based solutions. Jetair Shared Services helps its customers gain strong competitive advantage and achieve better cost-savings through process efficiencies.

 Services offered

  • We have a young team of professionals to offer and manage BPO services that covers the entire customer lifecycle. Solutions include inbound and Outbound Sales, lead generation, customer care, complaints management, Collections and back office support.

 Value Delivered

  • Some of the most important benefits of our call centre for the BFSI companies include-
    • Higher revenue realization
    • Reduced working capital
    • Improved customer satisfaction

 Insurance

With growing players in the Insurance industry and it becoming the buyer's market, the customer has too many options to choose from, in such a competitive market, the challenge before you is how to gain and retain the market share. The current market dynamics are now forcing the insurance companies to add newer customization levels to keep up with the changing expectations of the customers. Similarly, it is also very important for the companies to reduce their time-to-market for their new offerings while also making sure that the customer experience is top-notch.

 Services offered

  • We help our Insurance customers to reach out to their prospective buyers by becoming their extended sales arm, we also do a lot of promotional campaigns. We do a lot of C-Sat ( Customer Satisfaction) Surveys which help our Insurance customers fine tune their services so to bring that comfort and delight and thus retaining and increasing their market share.
  • Increasing number of insurance companies are also looking into market and customer analytics to further improve their profitability. Comprehensive BPO services- Across group insurance, annuity/life, and retirement, property,reinsurance,casualty,etc.
  • 24x7 services- We are available for your customers throughout the day and night. You can rest assured that your customer would always get in touch with one of our knowledgeable, courteous agents every time they want to get in touch with your company.

 Value Delivered

  • Our insurance BPO services can significantly reduce the operating costs Improve speed of processing, consistency, and accuracy
  • Simplify the operating infrastructure and thus reducing the Capex Cost
  • Offer better services to your customers 24x7