Service Consulting

  • Shared services has progressed from concentrating primarily on cost efficiency to innovation and faster, easier-to-access services that minimize the time spent on non-value-adding activities.
  • We collaborate with our clients to initiate a service delivery model and implementation approach rather than presuming shared services or outsourcing as an outcome. As a result, we provide cost-effective and flexible voice and back offices especially in the realm of Inbound/Outbound Customer Service, Data Processing, Finance and Accounting, IT Helpdesk, etc for global clients.
  • With our rich experience in consulting and setting up a shared service center for Etihad Airways we provide true service delivery model experience and offshoring consulting.

 Our Approach

  • We employ a four-step approach to include all aspects of the process cycle:
    • Explore
    • Assess
    • Improve
    • Present