- Shared services has progressed from concentrating
primarily on cost efficiency to innovation and faster, easier-to-access services
that minimize the time spent on non-value-adding activities.
- We collaborate with our clients to initiate a service
delivery model and implementation approach rather than presuming shared services
or outsourcing as an outcome. As a result, we provide cost-effective and flexible
voice and back offices especially in the realm of Inbound/Outbound Customer Service,
Data Processing, Finance and Accounting, IT Helpdesk, etc for global clients.
- With our rich experience in consulting and setting
up a shared service center for Etihad Airways we provide true service delivery model
experience and offshoring consulting.
- We employ a four-step approach to include all aspects
of the process cycle: