Customer Service & Helpdesk

  • Delivering high customer satisfaction, effective query resolution and increasing customer retention is vital and to accomplish this, organizations must focus on factors driving it while optimizing cost. With our domain experts you can achieve these objectives with both skilled workforce and innovate technology. We work across varied industries like Travel, Media, Healthcare, Banking, Insurance, Telecom, Retail, Hi-tech, and Automotive and our customer service offerings include:

 Inbound and Outbound customer support

  • We handle order status enquiry requests, product-related information and resolve queries

 Bookings and Reservation Desk

  • We understand that maintaining an online booking engine requires strong back office support to ensure smooth functioning while consistent and efficient services are necessary to retain loyal customers. Our experience in the travel domain helps us recognise the crux of the whole process whereby we pay attention to every reservation and inquiry with promptness and courtesy to make the booking experience a hassle-free affair

 Complaints Management

  • Our complaints management executives trained to handle tricky situations tactfully even while they conduct the transaction with courteousness.

 Customer Satisfaction Surveys

  • We not only conduct surveys, we also gather data, decode it and provide insights.

 Sales support

  • We support the entire sales cycle - from lead generation to lead closure and also provide up-sell and cross-sell services. Our offerings amplify sales force productivity thereby securing the best use of staff and helping revenue enhancement

 Technical support

  • We provide a 24x7 service portfolio that comprises application operation support, remote desktop management, network support, and messaging system support. We also provide level 1 and level 2 support.

 Collections

  • We offer services for early and late stages, dispute investigation and resolution.

 Multi-Channel Support For Your Customers

  • Our principle of being up-to-date on the best practices ensures that we use a multi-channel approach, which extends over voice, email, chat and SMS/text. We can thereby attend to your customers in the medium they choose to communicate.